Field Service Automation: Enhancing Technician Productivity and Performance

In today’s quickly changing digital landscape, the convergence of BFSI digital transformation, customer experience consulting, and business process automation is transforming how organisations run field service operations. This change is more than just implementing new technology; it is about leveraging them to increase technician productivity and performance in unprecedented ways.


Tech Mahindra recognises the importance of technology in modernising field service operations in the BFSI sector. As financial institutions strive to outperform competitors and satisfy the expanding demands of their clients, our solutions are designed to provide organisations with the tools they need to prosper in this digital age.

The BFSI industry, which is experiencing seismic shifts as a result of digital disruption, is at the centre of this transition. Financial institutions are using technology not merely to optimise operations, but also to provide seamless services to customers. This trend is prompting organisations to adopt agile approaches that prioritise efficiency and customer pleasure, and Tech Mahindra is at the forefront of making this happen.

Our approach is based on customer experience consulting, which helps organisations understand and anticipate their clients’ changing needs. By personalising field service offerings to give personalised experiences, we ensure that customer-centricity is central to every engagement. From proactively recognising possible issues to providing proactive maintenance, our technologies enable businesses to provide outstanding service experiences.

Our field service management solutions are built on business process automation, which allows organisations to optimise operations while reducing human inefficiencies. Technicians can use automation to streamline repetitive procedures, freeing up important time to focus on activities that produce concrete business results. Our solutions alter every part of the field service lifecycle, from automated scheduling and dispatching to real-time tracking and reporting.

In this dynamic context, field technicians have progressed from ordinary service providers to strategic assets. Technicians are equipped with cutting-edge tools and technologies, allowing them to provide exceptional service while increasing operational efficiency. Our smartphone apps, augmented reality technologies, and Internet of Things-enabled equipment are transforming field service delivery, allowing professionals to handle issues faster and more accurately than ever before.

Tech Mahindra’s expertise in BFSI digital transformation has accelerated the adoption of mobile solutions that allow technicians to access important data while on the go. Whether it’s accessing client data, resolving issues, or updating service records, our mobile applications give technicians the tools they need to provide quick and effective service. Organisations that digitise procedures can reduce downtime and assure rapid issue resolution, improving the overall customer experience.

Augmented reality (AR) is another transformational technology that is transforming field service operations. Our augmented reality technologies allow personnel to visualise complicated systems and fix problems with unparalleled precision, minimising the need for costly repeat trips.

When combined with our IoT-enabled devices, which provide real-time insights into equipment performance and health, organisations can proactively identify and address possible issues before they cause substantial disruptions.

Furthermore, our use of artificial intelligence (AI) and machine learning (ML) algorithms improves the capabilities of our field service automation systems. We can gain useful insights into field service operations by analysing massive amounts of data. From forecasting equipment breakdowns to optimising technician routes, our AI and ML-powered solutions help organisations remain ahead of the curve.

In short, Tech Mahindra’s full suite of solutions is transforming field service operations in the BFSI sector.

Organisations that embrace sophisticated technologies and take a customer-centric strategy can improve technician efficiency and performance while providing great service experiences. As the digital revolution continues, Tech Mahindra is committed to providing organisations with the tools they need to prosper in an increasingly competitive market context.